Difficult Conversations and Conflict Resolution

About

Difficult Conversations and Conflict Resolution is a practical online course for anyone wanting to approach challenging workplace conversations with greater confidence and clarity—whether preparing for work, returning to work, changing careers or developing existing skills. Through realistic workplace examples and interactive scenarios, you’ll learn how to prepare for difficult conversations, start discussions constructively, stay focused when tensions rise, respond respectfully to emotion and work towards practical outcomes. Explore strategies for managing disagreements, listening effectively, reducing defensiveness and repairing communication when conversations do not go as planned. Designed for Australian workplace contexts, this self-paced course offers skills you can apply across a wide range of roles and industries. No prior training or current employment is required. Complete the learning activities, pass the knowledge assessment and finish the required OIAT course completion steps to access your Certificate of Completion.

Price

$29.00

HOW OIAT TRAINING WORKS

Practical Online Training That Fits Around You

OIAT courses are designed to make workplace learning clear, practical and easy to complete. Learn online at your own pace and build knowledge and skills you can apply in the workplace.

With OIAT training, you can:

✓ Learn online at your own pace
✓ Access your training anytime, from anywhere
✓ Work through practical, workplace-focused content
✓ Learn through interactive activities and realistic scenarios
✓ Check your understanding with knowledge assessments
✓ Apply what you've learned in real workplace situations
✓ Receive a Certificate of Completion when course requirements are met

YOUR TRAINING

What to Expect

Self-paced — Complete your training at a pace that works for you
Online — Access your course through the OIAT training platform
Interactive — Activities, scenarios and knowledge checks support your learning
Practical — Content is designed around real workplace situations
Certificate — Receive a Certificate of Completion when course requirements are met

GOOD TO KNOW

Important Course Information

OIAT courses provide practical workplace learning and general information designed to support the development of workplace knowledge and skills.

Course content should be considered alongside your organisation's own policies, procedures, systems and requirements. Where workplace-specific requirements differ, always follow the requirements that apply to your organisation and role.

Learners should complete all required course content and assessments before confirming course completion.

A Certificate of Completion confirms that the learner has completed the requirements of the OIAT course. It does not represent a nationally recognised qualification, licence or formal accreditation unless specifically stated otherwise.

Ready to learn?

Practical workplace training. Online. On demand. Built for today's workforce.